Terms and Conditions


GENERAL TERMS AND CONDITIONS OF SALE (GTC)

Last updated: [Date]

Article 1 – Purpose

The purpose of these General Terms and Conditions of Sale (GTC) is to define the rights and obligations between [Company name], hereinafter referred to as "the Seller", and any natural or legal person making a purchase via the [Website name] website, hereinafter referred to as "the Client".

Any order placed on the website implies unreserved acceptance of these General Terms and Conditions of Sale.

Article 2 – Seller Information

Company Name: [Company Name]

Legal Form: [SAS, SARL, EI, etc.]

Address: [Full Address]

SIREN/SIRET Number: [Number]

Intra-community VAT: [Number]

Email: [Contact Email]

Phone: [Number]

Article 3 – Products and Services

The products and services offered for sale are described with the greatest possible accuracy.

Photographs, illustrations, and descriptions are for illustrative purposes only and do not engage the Seller's liability in the event of minor differences.

Article 4 – Prices

Prices are indicated in euros (€), all taxes included (TTC), unless otherwise specified.

The Seller reserves the right to modify its prices at any time. However, the price applied will be that in effect at the time of order confirmation.

Any delivery costs are indicated before the final validation of the order.

Article 5 – Order

The Customer selects the products they wish to purchase and confirms their order after checking their cart.

The order becomes final after:

  • Payment validation;
  • Receipt of a confirmation email.

The Seller reserves the right to refuse or cancel any order in case of a previous dispute with the Customer or suspicion of fraud.

Article 6 – Payment

Payment can be made by the payment methods offered on the website:

  • Bank card;
  • Bank transfer;
  • PayPal;
  • Other means indicated during the order.

Payment is due immediately upon order.

Transactions are secured by approved payment providers.

Article 7 – Delivery

Products are delivered to the address indicated by the Customer when ordering.

Delivery times

Delivery times are provided for information only when ordering.

In the event of a delay exceeding thirty (30) days attributable to the Seller, the Customer may request cancellation of the order in accordance with the provisions of the Consumer Code.

Receipt

The Customer is required to check the condition of the package upon receipt and to report any anomaly as soon as possible.

Article 8 – Right of withdrawal

In accordance with articles L221-18 and following of the Consumer Code, the consumer Customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal without having to justify reasons.

To exercise this right, the Customer must send their request to:

Email: [Email address]

or

Postal address: [Address]

The refund will be made within a maximum of fourteen (14) days after receipt of the returned product or proof of its shipment.

Article 9 – Returns and exchanges

Returned products must be:

  • Complete;
  • In their original condition;
  • Accompanied by any accessories and packaging.

Return costs are the responsibility of the Customer, except in the case of an error or defect attributable to the Seller.

Personalized or custom-made products cannot be returned or exchanged, except in the case of a lack of conformity.

Article 10 – Legal Guarantees

The Customer benefits from:

Legal guarantee of conformity

In accordance with articles L217-3 et seq. of the Consumer Code.

Guarantee against hidden defects

In accordance with articles 1641 et seq. of the Civil Code.

In the event of a defective or non-compliant product, the Customer may request repair, replacement, or reimbursement according to the conditions provided by law.

Article 11 – Liability

The Seller cannot be held responsible for:

  • Temporary interruptions of the site;
  • Damage resulting from improper use of the products;
  • Cases of force majeure as defined in Article 1218 of the Civil Code.

The Seller's liability is limited to the amount of the order concerned.

Article 12 – Personal Data Protection

Personal data collected is processed in accordance with:

  • The General Data Protection Regulation (GDPR);
  • The French Data Protection Act (Loi Informatique et Libertés).

The Customer has a right to:

  • Access;
  • Rectification;
  • Erasure;
  • Restriction of processing;
  • Object;
  • Data portability.

Any request can be sent to: [GDPR Email]

Article 13 – Intellectual Property

All content present on the site (texts, logos, trademarks, images, videos, software) is protected by intellectual property laws.

Any unauthorized reproduction or exploitation is strictly prohibited.

Article 14 – Force Majeure

Neither party shall be held liable for any delay or non-performance resulting from a force majeure event as defined by French law.

Article 15 – Mediation and Dispute Resolution

In the event of a dispute, the Customer is invited to contact customer service first to seek an amicable solution.

In accordance with articles L611-1 et seq. of the Consumer Code, the Customer may have free recourse to a consumer mediator.

The Customer can also use the European online dispute resolution platform:

https://ec.europa.eu/consumers/odr

Article 16 – Applicable Law and Competent Jurisdiction

These General Terms and Conditions of Sale are governed by French law.

Failing an amicable resolution, French courts shall have sole jurisdiction to hear the dispute, subject to mandatory legal provisions applicable to consumers.

Glow-and-Glam

Address: [Full Address]

Email: [Email]

Phone: [Phone]

Website: www.glow-and-glam.fr